Refund Policy

Jurisdiction and Applicable Law

All sales, services, and refund claims made through Iconic Servers are governed exclusively by the laws of England and Wales.

Any statutory rights you have under UK consumer protection law are not affected by this policy.

We do not apply or recognise refund policies or consumer protection laws from any other country or jurisdiction.

Services Covered

This policy applies to all services provided directly by Iconic Servers, including but not limited to:

• Web Hosting Services
• Domain Name Registrations and Renewals
• SSL Certificates
• Website Maintenance or Add-On Services

Domain Registrations and Renewals

All domain name registrations, transfers, and renewals are non-refundable once processed.

This is because, once a domain name is registered or renewed, the action cannot be reversed under registry rules.

Clients are responsible for ensuring all details are correct before submitting domain orders.

Hosting Services

Refunds for hosting services may be available under the following conditions:

When you make a payment:

• New Clients: If you are a new customer and are not satisfied with our hosting service, you may request a refund within 14 days of your initial purchase, in accordance with your rights under UK law.
• Renewals: Renewals of hosting services are non-refundable, as renewal indicates ongoing use and consent to continue the service.
• Service Cancellations: Refunds are not provided for cancellations made partway through an active billing period unless otherwise required by law.

Custom or Setup Fees

Any custom setup, configuration, or one-time service fees are non-refundable once the work has commenced or been completed.

Payment Disputes and Chargebacks

If a chargeback or payment dispute is raised through your payment provider, Iconic Servers reserves the right to:

• Suspend or terminate all active services; and
• Recover any outstanding balances and administrative costs incurred as a result of the dispute.

We encourage all customers to contact us directly at [email protected] before initiating any chargeback so that we can assist promptly.

How to Request a Refund

Refund requests must be made in writing via email to [email protected].

Please include:

• Your full name
• Account email address
• Invoice or order number
• The reason for your refund request

Refunds will be processed in accordance with applicable UK consumer protection legislation, typically within 10 business days of approval.

Exceptions

Refunds will not be provided in the following cases:

• Violation of our Terms of Service or Acceptable Use Policy
• Account suspension or termination due to misuse or non-compliance
• Failure to use a service within the purchased term
• Services purchased through third parties or resellers

Contact

For any questions regarding this Refund Policy or your rights under UK law, please contact:

Iconic Servers

Email: [email protected]

Registered in the United Kingdom

This Refund Policy is effective from 23/10/2025 and may be updated periodically. The version published on our website at the time of your purchase will apply to your transaction.

Questions about this policy? Contact us. Iconic Protech Ltd, trading as Iconic Servers, is registered in Northern Ireland, company no. NI699904.